×

Privacy Policy

Information collection and use

We take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain from you. By using our website www.elevatetrips.com  (henceforth referred to as Elevate Trips) which also comprises of the mobile site, smartphone app platforms such as iOS, Android, Windows (all together referred to as “site”), you consent to this use. This privacy policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the site. We recommend you review the respective privacy statements of the other parties with whom you interact.

When you use services provided on this website and/or mobile application, you will be asked to provide certain information such as your name, contact details, and/or your debit/credit card details. We will store this information and hold it on computer or otherwise in a secure and encrypted format.


What information will we collect?

  • Personal information, which includes your email address, name, phone number, device ID and IP address.
  • Transactional information, such as itinerary details.
  • Booking information, such as travel destination and dates.
  • Other information, such as your browsing activity on the website and mobile app.

We will use this information in the following ways

  • To fulfill our agreement with you, including processing your flight, hotel and package bookings and any other reservations, sending you your itinerary, or contacting you if there is a problem with your reservation.
  • To register you with our website/mobile application and administer our website services where you have registered to receive these. You can unsubscribe from these services by contacting us.
  • To answer any queries which you may send to us by e-mail.
  • For direct marketing purposes, as set out in detail below.

We need to know the names of all passengers travelling or the names related to the reservation concerned. If you are reserving or booking a flight, hotel or package on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained the aforementioned consent.


What will this information be used for?

  • To conduct bookings, ticketing and payment transactions for the services available on the site.
  • To personalize your experience and give you better service: (your information helps us to better respond to your individual needs)
  • To improve the user friendliness of the site; (we continually strive to improve the site offerings based on the information we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) website traffic analysis
  • To administer a contest, promotion, survey or other site features
  • To send emails, SMS, website and mobile app notifications as well as other communications for providing services, responding to inquiries, and/or other requests or questions.
  • To respond to queries of the authorities in regard to your accessing of the site and services availed by you.
  • Automatic Logging of Session Data

Of course, you are solely responsible for maintaining the secrecy of your passwords, and your site membership account information. Please be very careful, responsible, and alert with this information, especially whenever you’re online.

How do we use your personal information?

Information you provide or that is obtained by us will be used by us to enable us to review, develop and improve the services which we offer and provide you and other customers (via mail, email, telephone or otherwise) with information about new products and services and special offers we think you will find valuable. We may also inform you about new products and services and special offers of selected third parties, if, at the time of registration, you have opted for receiving the Elevate Trips newsletter or updates.


Who do we share your information with?

  • To our customer support offices in the network.
  • To trustworthy third parties that we use for the provision of certain services, such as enabling our customers to book flights, onward flights, hire cars, hotel reservation, complete tourism trip reservation or other services quickly and easily.
  • To customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries.
  • To third party organizations involved in credit card authorization.
  • If we have a duty to do so or if the law allows us to do so.
  • To our employees and agents to do any of the above on our behalf, now or in the future.

If you choose not to provide certain personal information we request, you will still be able to visit our site but you may be unable to access certain options or services.

Transfer of your personal information

In the course of undertaking the activities specified in this privacy policy, we may transfer personal information to countries which do not have data protection laws or to countries where your privacy and other fundamental rights will not be protected as extensively. We will transfer information only for the purpose of fulfilling/providing the services you have requested from us, in order to fulfill a contract with a third party for your benefit, or to disclose information which we are required to do by law or requested from us by a regulator.

What you need to know when using the Elevate Trips mobile phone and tablet apps (the 'mobile apps')

When you use a mobile app, we collect and use information about you in the same way and for the same purposes as we do when you use our website. In addition to the same information we collect and use when using the Elevate Trips website, we also use some other information that we collect automatically when you use our mobile apps. Specifically:

  • We collect information about mobile app functionality that you access and use. This allows us to identify those areas of the mobile app that are of interest to our customers so that we can refine and continuously improve the mobile app. The information we collect for this purpose does not enable us to directly identify you.
  • Each mobile app also sends us the device's unique device identifier (or "UDI"), a sequence of numbers or characters that are unique to your mobile device, as well as the unique Identifier for Advertisers (IDFA) and Identifier For Vendor (IDFV). We use this only on the first opening of the mobile app so that we can confirm to our advertising networks the number of downloads resulting from clicks on their respective banner ads and other marketing tools.
  • When you use a mobile app, you can choose to allow access to your current location – provided by your mobile device using GPS or similar technologies – in order to identify nearby hotels or airports. If you choose to allow access, this location data may be collected anonymously as part of search requests logged by our servers. It may also be used for geo-targeting purposes to deliver relevant marketing messages to you and enhance your experience. You can switch off the mobile app’s access to your location at any time through your phone settings menu. This might however restrict usage of any location-dependent services or options available on our mobile app.
  • You always have the ability to control what information a mobile app sends to us. You can exercise this control either by changing the settings of the mobile app under its setting menu or changing the settings of your mobile device.Alternatively, you can remove the mobile app from your mobile device entirely and access our services through our website.
  • At times, we record your booking process to understand booking behaviour and improve our product. However, we do not record sensitive information such as card details.


Cookies Policy

This cookies policy explains how __________ (“Company”, “”We”,”Us”, and “Our”) uses cookies an similar technologies to recognize you when you visit our website at https://www.elevatetrips.com/ (“Websites”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In Some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

What are cookies?

Cookies are some data files that are placed on your computer or mobile devices when you visit a website. Cookies are widely used by website owners in order to make their website work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, _______) are called the “first party cookies”. Cookies set by parties other than the website owners are called “Third Party Cookies” third party cookies enable third party features or functionality to be provide on or through the website (e.g., Like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visit certain other websites.


Why do we use cookies?

We use first and third party cookies for several reasons. Some cookies are required for technical reason for our website to operate, and we refer to these as “essential” or “Strictly necessary” cookies. Other cookies also enable us to track and target the interest of our users to enhance the experience on our online properties. Third party serve cookies through our websites for advertising, analytics and other purposes. This is described in more details below.

The specific types of first and third party cookies served through our websites and the purposes they perform are described below (please note that the specific cookies are served may vary depending on the specific online properties you visit).


How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookies rights by setting your preferences in the cookies consent manager. The cookies consent manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The cookies consent manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website through your access to some functionalities and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary form browser-to-browser, you should visit your browser’s help menu for more information.

In addition, most advertising network offers you a way to opt out of targeted advertising. If you would like to find out more information, please visit https://www.elevatetrips.com/ or https://www.elevatetrips.com/

The specific type of first or third party cookies served through our website and the purposes they perform are described in the table below (Please note that the specific cookies served may vary depending on the specific online properties you visit)


What about other tracking technologies, like web beacons?

Cookies are not only the way to recognize or track visitors to the website. We may use other, similar technologies from time to time, like web beacons (Sometime called “Tracking Pixels” or “clear gifs”) The are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our websites or opened and email including them. The allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertising displayed on a third party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on a cookies to function properly, and so declined cookies will impair their functioning.


Do you use flash cookies or local shared objects?

Websites may also use so-called “Flash Cookies” (Also known as Local Shared Objects or “LSO’s”) to, among other things, collect and store information about your use of our services, fraud prevention and other site operations.

If you do not want flash cookies stored on your computer, you can adjust the settings of your flash player to block flash cookies storage using the tools contained in the website storage setting panel. You can also control flash cookies by going to the global storage setting panel and following the instruction (Which may include instructions that explain, for example, how to delete existing flash cookies (referred to “information” on macromedia site), how to prevent Flash LSO’s from being placed on your computer without your being asked, an (for flash player 8 and later) how to block flash cookies that are not being delivered by the operator you are on at the time).

Please not that setting the flash player to the restrict or limit acceptance of flash cookies may reduce or impede the functionality of some flash applications, including, potentially, Flash applications used is connection with our services or online content.

Do you server Targeted Advertising?

Third parties may serve cookies on your computer or mobile devices to serve advertising through our websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visit to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enables us or them to identify your name, contact details or other details that directly identify you unless you choose to provide these.


How often you update the cookie policy?

We may update the cookie policy time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this cookies policy regularly to stay informed about our use of cookies and relate technologies.

The date at the top of this cookie policy indicates when it was last updated.


When can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at connect@elevatetrips.com or by post Phone: